How To Enter A Ticket
Analyst Assigned To Me
What Happens To My Request?
Your request will now be evaluated by an IT analysist. Estimated hours and any other pertinent information will be entered.
If your request is deemed a Maintenance request, a VP or their designee will approve (or deny) it and rank it. IT completes the work based on the rank.
If your request is deemed a Large Project request, IT will convert the Ticket into a Project Request.
When the President's Executive Group approves the request, IT converts the request into a project, and the work is completed.
Reports will be provided each week to increase visibility of Maintenance and Large Projects.
Mary Ivie will help you through this process, and can be reached at 496-7002 or firstname.lastname@example.org