Products

                                     | Changes and Cancellations |

 

1. Can I request a faster turnaround time after placing an order?
2. How do I cancel my order?
3. Can I change my artwork files?
4. Can I change quantity option after ordering?
5. Can I request a hardcopy proof after ordering?
6. Can I change paper option after ordering?
7. What if there is a product pricing or option error?

 

|Q| Can I request a faster turnaround time after placing an order?

|A|   Yes, if you are in need of a faster turnaround time than the regular alloted time for your order the University Press can accommodate with PRIORITY service, generally a 30% additional charge, or XPRESS service, generally a 50% additional charge. To learn more about each service please click the word.

 

|Q| How do I cancel my order?

|A| If you desire to cancel your order after you have placed it, let the University Press know as soon as possible.

To expedite your cancellation request, we encourage you to call us at 208.496.2300 or email us at press@byui.edu and please provide the name of the order and the order number if possible.

 

                                                                                                                                                                     |Top|

|Q| Can I change my artwork files?

|A|  Artwork files can be changed anytime before you approve your print job. Please keep in mind that if you submit new artwork files after your proof has been approved University Press can not guarantee that we will be able to update your artwork files since your job will be sent to our production  department to be printed on one of our presses. Once again, you can change your artwork files before approving your proof. To expedite your change, we encourage you to call us at 208.496.2300 or email us at press@byui.edu and please provide the name of the order and the order number if possible.

 

|Q| Can I change quantity option after ordering?

|A| Quantity can be changed anytime before you approve your print job. There is a good possibility that the quantity of your order can be changed after you have approved your proof but there is no guarantee. Once again, you can change the quantity of your order before approving your proof. To expedite your change, we encourage you to call us at 208.496.2300 or email us at press@byui.edu and please provide the name of the order and the order number if possible.

 

|Q| Can I request a hardcopy proof after ordering?

|A|   Yes, with most orders you will receive a proof with exception of large format banners and posters. The University Press will not print the order out without a signed proof. If changes are made to the proof than another signed copy will be needed of the new proof before printing can begin. You can also request an e-proof if you just need to see the print style. This proof will be sent to your provided email and printing will begin after we have received confirmation that the e-proof looks good.

 

|Q| Can I change paper option after ordering?

|A|  Although the University Press will try to accommodate any changes to your order, University Press cannot guarantee that we will be able to update paper option for your print job(s). Our ability to change paper option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. 

To expedite your change, we encourage you to call us at 208.496.2300 or email us at press@byui.edu and please provide the name of the order and the order number if possible.

 

                                                                                                                                                                    |Top|

|Q| What if there is a product pricing or option error?

|A| While University Press strives to provide accurate product and pricing information, pricing or option errors may occur. University Press cannot confirm the price of a configured product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, University Press shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, University Press may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices are subject to change without notice. 

                                                                                                                                                                   | Top |

 

                                          Phone: 208-496-2850 ; Fax: 208-496-2853

                                                             BYU- Idaho University Press

                                             525 Center St. 119 ASB, Rexburg, ID 83460-8005

 

                                                                               Help Center

               Ordering  .   Submitting All Files  .   Preparing Files  .  Account/Password/Email