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"I believe that at BYU-Idaho we must learn to use new technologies and develop methods, materials, programs, and concepts that not only can be applied to our students on and off our campus, but also can be effectively and efficiently applied by others across the Church and, indeed, across the world."  (President Kim B. Clark)

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Training Notes

 

Communication


       Your Communication Style: Asset or Liability? (Word Document)

       Overcoming Communication Obstacles (Word Document)

 

Customer Service


       Ways to Show Your Customers that You Care (Word Document)

       Tips on What Customers Want (Word Document)

       The Customer Service Hall of Infamy (Word Document)

       Customer Service Tips (Word Document)

       We're in the "People" Business (Word Document)

 

Dealing with Difficult People


       Handling Complaints and Difficult Situations (Word Document)

       Dealing with Difficult People (Word Document) 

 

Email Etiquette


       Email Etiquette for Professionals: 19 Essential Ground Rules (Word Document) 

       6 Ways to Improve Your Email Messages (Word Document)   

       Email Courtesy Suggestions (Word Document)   

       Email Tips (Word Document) 

       See also:

              - Email Etiquette: Why Is It Important? 

              - What Is Netiquette (Yale University)  

              - Email Etiquette Rules

              - Email Etiquette 101 

 

Giving and Receiving Feedback


       Giving Corrective Feedback (Word Document)

       Soliciting Feedback from Others (Word Document)

       Human Relations and Corrective Feedback (D&C 121) (Word Document)

 

Preventing Identity Theft


       Avoid ID Theft: Deter, Detect, and Defend (Word Document)

       (See also: http://www.ftc.gov/bcp/edu/microsites/idtheft/)

 

Stress Management


       Reducing Stress (Word Document)

       The Top 10 Causes of Burnout (Word Document)

 

Teambuilding


       Building Trust and Credibility with Others (Word Document)

 

Time Management


       The Three Rules of Time Management (Word Document)

       Ways to Make Time Your Ally (Word Document)

 

Other


       Going on vacation or other time out of the office? (PDF)

 

 

 

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