"Only those individuals who lose themselves in meaningful service to others can ever discover who they really are. True service both blesses the one being served and provides unparalleled opportunities for personal growth and development to the one doing the serving." (Past President David A. Bednar)
Telephone Etiquette and Customer Service
You Are the Voice of BYU-Idaho
Mission Statement and Key Concepts
Telephone Etiquette ››
• 7 Guidelines for Telephone Use at BYU-Idaho (Word Document)
• Voice Mail (when it is appropriate and how to use it)
Customer Service ››
• Customer Service Training Booklet (PDF Document)
Great Books to Read and Discuss
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We want your feedback. Please forward your comments or questions to mailto:training@byui.edu.
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Ad Hoc Committee Members. Betty Oldham, Merv Brown, Oliver Sykes, Todd Smith, Mary Ivie, Robyn Bergstrom, Kevin Miyasaki, Cheryl Calderwood, Moria Westenskow, Kristel Wheeler, and Patrick Powell.
